HR Helpdesk
HR policy question answering
Answers the policy questions your HR inbox gets fifty times a month, straight from your own handbook with the section cited. Anything about a complaint, harassment, health, accommodation, performance, termination or a named colleague is routed to a human without an attempted answer. Where policy is silent or ambiguous it says so rather than reasoning its way to an answer.
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How it runs
- Foundation
Claude Managed Agent
- Model
- Claude Sonnet 4.6
- Reasoning
- Medium effort
- Per run
- Up to 25 turns
- Memory
- Learns across runs
- Browsing
- Off
- Category
- Operations
- Hr
- Support
- Policy
Frequently asked questions
Can HR Helpdesk answer a handbook question with a cited section?
Yes. It answers routine policy questions directly from the company's handbook and cites the section supporting the answer.
Which HR requests does HR Helpdesk route instead of answering?
Complaints, harassment, health, accommodation, performance, termination and questions about a named colleague go to a human without an attempted answer.
What does HR Helpdesk say when the handbook does not cover a policy question?
It says the policy is silent or ambiguous rather than reasoning from general knowledge to fill the gap.
Which internal systems can HR Helpdesk search for policy answers?
BambooHR, Notion, Confluence and Slack are listed for HR policy question answering.
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