HR policy question answering
Answers the policy questions your HR inbox gets fifty times a month, straight from your own handbook with the section cited. Anything about a complaint, harassment, health, accommodation, performance, termination or a named colleague is routed to a human without an attempted answer. Where policy is silent or ambiguous it says so rather than reasoning its way to an answer.
Published by Oasis Platform · Free to add
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Checks a refund request against the actual policy and the actual account history. It returns eligible, not eligible, or needs a human, with the governing clause named — so the same facts produce the same answer regardless of who's asking or how upset they are. It never issues a refund or promises an outcome to the customer.
Oasis PlatformOperationsReads every incoming ticket and works out what it's actually about, which is often not what the subject line says. It tags against your existing taxonomy, sets priority from impact and customer tier together, and routes to the queue that can solve it. Anything mentioning data loss, security or legal is escalated immediately rather than triaged.
Oasis PlatformOperationsDrafts support replies that are actually correct, because they're built from your help centre and previously resolved tickets rather than improvised. Every draft cites the article or ticket it came from so an agent can check before sending. When the knowledge base doesn't cover it, it says so and drafts nothing — a confident wrong support reply is worse than a slow one.
Oasis PlatformOperationsThe same discipline for live chat, where speed matters more. It classifies each conversation by intent, drafts the answer where your docs already have one, and prioritises by who's waited longest against their tier. Cancellation intent and anything angry enough to churn goes straight to a human.
Oasis PlatformOperationsAdd it to your Oasis, connect its apps, and hand it the first task. Everything about it stays editable.
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