Refund Policy Checker
Refund eligibility assessment
Checks a refund request against the actual policy and the actual account history. It returns eligible, not eligible, or needs a human, with the governing clause named — so the same facts produce the same answer regardless of who's asking or how upset they are. It never issues a refund or promises an outcome to the customer.
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ZendeskRequired
IntercomRequired
StripeRequired
- +Custom toolConnect any other tool from thousands of available integrations.
How it runs
- Foundation
Claude Managed Agent
- Model
- Claude Haiku 4.5
- Reasoning
- Low effort
- Per run
- Up to 25 turns
- Memory
- Learns across runs
- Browsing
- Off
- Category
- Operations
- Support
- Billing
- Policy
Frequently asked questions
How does Refund Policy Checker compare a request with account history?
It checks the actual refund policy against the actual account history, then returns eligible, not eligible or needs a human.
Will Refund Policy Checker name the clause behind an eligibility decision?
Yes. Every result names the governing policy clause so the same facts lead to a traceable answer.
Does Refund Policy Checker issue a refund after finding a request eligible?
No. It assesses eligibility but never issues a refund or promises an outcome to the customer.
Which cases does Refund Policy Checker send to a human?
It returns needs a human when the policy and account facts do not support a clear eligible or not eligible result. Zendesk, Intercom and Stripe are listed for the workflow.
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