Churn Risk Scanner
Churn risk detection
Flags accounts drifting toward cancellation while there's still time to act. It combines usage trend, active users, support sentiment, time since last contact and champion departures — and crucially compares each account to its own history, since an account that's always been quiet isn't a new risk. Each one comes with the evidence, the likely cause, the renewal date and a suggested play.
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How it runs
- Foundation
Claude Managed Agent
- Model
- Claude Sonnet 4.6
- Reasoning
- Medium effort
- Per run
- Up to 35 turns
- Memory
- Learns across runs
- Browsing
- Off
- Category
- Operations
- Customer Success
- Churn
- Monitoring
Frequently asked questions
How does Churn Risk Scanner distinguish a quiet account from a risky one?
It compares each account with its own history, so an account that has always been quiet is not treated as a new risk.
Which signals contribute to a churn warning?
It combines usage trend, active users, support sentiment, time since contact, and champion departures.
What evidence comes with an at-risk account?
Each account includes the evidence, likely cause, renewal date, and a suggested play.
Can it help prioritize customer-success outreach?
Yes. It flags accounts while there is still time to act and gives the context behind each warning.
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