Churn risk detection
Flags accounts drifting toward cancellation while there's still time to act. It combines usage trend, active users, support sentiment, time since last contact and champion departures — and crucially compares each account to its own history, since an account that's always been quiet isn't a new risk. Each one comes with the evidence, the likely cause, the renewal date and a suggested play.
Published by Oasis Platform · Free to add
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Churn Risk Scanner is created in your workspace with its instructions and settings already filled in.
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Watches your open tickets for the ones going wrong before the customer escalates for you. It looks at the real predictors — sentiment worsening across replies, the customer repeating themselves, exchanges piling up without resolution, executive contacts appearing on the thread. Each at-risk ticket comes with the specific line that changed its read, so the warning is actionable.
Oasis PlatformOperationsTracks every ticket against its SLA and warns you while there's still time to act. Alerts fire once per ticket per threshold, because repeating the same warning every run just gets the channel muted. Alongside the list it reports where breaches cluster — which queue, which issue type, which hours — which is the part that stops next month's breaches.
Oasis PlatformOperationsSpots the accounts ready to buy more — seats nearing the limit, new departments appearing, repeated use of higher-tier features, hiring in the function you serve. Each opportunity comes with the evidence, an estimated size, who to approach and a one-line opening that references the signal without being creepy about it. Accounts already in an expansion deal or flagged at churn risk are excluded.
Oasis PlatformOperationsGets the account team ready weeks before the renewal conversation. It assembles the value delivered with real numbers, the support and escalation history, the contract terms including the notice deadline, and who the stakeholders are now versus at signing. If the champion who bought it has left, that goes at the top — it's the signal people miss.
Oasis PlatformOperationsAdd it to your Oasis, connect its apps, and hand it the first task. Everything about it stays editable.
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