Zendesk Ticket Triage
Zendesk ticket triage and routing
Reads every incoming ticket and works out what it's actually about, which is often not what the subject line says. It tags against your existing taxonomy, sets priority from impact and customer tier together, and routes to the queue that can solve it. Anything mentioning data loss, security or legal is escalated immediately rather than triaged.
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Published by Oasis Platform · Free to add
Connects with
Connect these once. Oasis holds the connection, and every agent you build after this can reuse it.
ZendeskRequired
LinearOptional
SlackOptional
How it runs
- Foundation
Claude Managed Agent
- Model
- Claude Haiku 4.5
- Reasoning
- Low effort
- Per run
- Up to 30 turns
- Memory
- Learns across runs
- Browsing
- Off
- Category
- Operations
- Zendesk
- Support
- Triage
What happens when you add it
- 1
It lands in your Oasis
Zendesk Ticket Triage is created in your workspace with its instructions and settings already filled in.
- 2
You connect its apps
Sign in to Zendesk once and it has everything it needs.
- 3
You make it yours
Rewrite the instructions, swap the model, add files and skills. It is a starting point, not a lock-in.
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Put Zendesk Ticket Triage to work today
Add it to your Oasis, connect its apps, and hand it the first task. Everything about it stays editable.