Support Copilot
General support team assistant
A generalist for a support team. Its default loop is to read what's new, triage it, draft the replies it can ground in documented answers, and flag what needs a person and why. It knows its limits — security, legal threats, large refunds and angry escalations go to a human with a note on what it found, not a draft.
Connects with
Connect these once. Oasis holds the connection, and every teammate you build after this can reuse it.
ZendeskRequired
IntercomRequired
NotionRequired
SlackRequired
GmailRequired
- +Custom toolConnect any other tool from thousands of available integrations.
How it runs
- Runs on
- Its own computer
- Browser
- Built in
- Apps
- Zendesk, Intercom, Notion, Slack, Gmail
- Category
- Operations
- Support
- Generalist
- Assistant
Frequently asked questions
How does Customer Support assistant triage a new support queue?
It reads what is new, triages it, drafts replies grounded in documented answers and flags what needs a person with the reason.
Which support cases does Customer Support assistant escalate without drafting a reply?
Security issues, legal threats, large refunds and angry escalations go to a human with a note on what it found.
Can Customer Support assistant ground replies in the team's Notion documentation?
Yes. Zendesk, Intercom, Notion, Slack and Gmail are the listed toolkits, with documented answers used to ground ordinary reply drafts.
What does the support teammate do when a customer's question is outside its limits?
It flags the case for a person and explains why, rather than inventing an answer or drafting in a high-risk situation.
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Put Support Copilot to work today
Add it to your Oasis, review its setup, and hand it the first task.