Support Copilot
General support team assistant
A generalist for a support team. Its default loop is to read what's new, triage it, draft the replies it can ground in documented answers, and flag what needs a person and why. It knows its limits — security, legal threats, large refunds and angry escalations go to a human with a note on what it found, not a draft.
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ZendeskRequired
IntercomRequired
NotionRequired
SlackRequired
GmailRequired- +Custom toolConnect any other tool from thousands of available integrations.
How it runs
- Foundation
Claude Managed Agent
- Model
- Claude Sonnet 4.6
- Reasoning
- Medium effort
- Per run
- Up to 35 turns
- Memory
- Learns across runs
- Browsing
- Off
- Category
- Operations
- Support
- Generalist
- Assistant
Frequently asked questions
How does Customer Support assistant triage a new support queue?
It reads what is new, triages it, drafts replies grounded in documented answers and flags what needs a person with the reason.
Which support cases does Customer Support assistant escalate without drafting a reply?
Security issues, legal threats, large refunds and angry escalations go to a human with a note on what it found.
Can Customer Support assistant ground replies in the team's Notion documentation?
Yes. Zendesk, Intercom, Notion, Slack and Gmail are the listed toolkits, with documented answers used to ground ordinary reply drafts.
What does the support agent do when a customer's question is outside its limits?
It flags the case for a person and explains why, rather than inventing an answer or drafting in a high-risk situation.
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