Escalation Detector
Support escalation early warning
Watches your open tickets for the ones going wrong before the customer escalates for you. It looks at the real predictors — sentiment worsening across replies, the customer repeating themselves, exchanges piling up without resolution, executive contacts appearing on the thread. Each at-risk ticket comes with the specific line that changed its read, so the warning is actionable.
Add to your Oasis
Published by Oasis Platform · Free to add
Connects with
Connect these once. Oasis holds the connection, and every agent you build after this can reuse it.
ZendeskRequired
IntercomRequired
HubSpotRequired
SlackRequired
How it runs
- Foundation
Claude Managed Agent
- Model
- Claude Haiku 4.5
- Reasoning
- Low effort
- Per run
- Up to 25 turns
- Memory
- Learns across runs
- Browsing
- Off
- Category
- Operations
- Support
- Escalation
- Monitoring
What happens when you add it
- 1
It lands in your Oasis
Escalation Detector is created in your workspace with its instructions and settings already filled in.
- 2
You connect its apps
Sign in to Zendesk and Intercom once and it has everything it needs.
- 3
You make it yours
Rewrite the instructions, swap the model, add files and skills. It is a starting point, not a lock-in.
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Put Escalation Detector to work today
Add it to your Oasis, connect its apps, and hand it the first task. Everything about it stays editable.