Support Reply Drafter
Knowledge-grounded support replies
Drafts support replies that are actually correct, because they're built from your help centre and previously resolved tickets rather than improvised. Every draft cites the article or ticket it came from so an agent can check before sending. When the knowledge base doesn't cover it, it says so and drafts nothing — a confident wrong support reply is worse than a slow one.
Add to your Oasis
Published by Oasis Platform · Free to add
Connects with
Connect these once. Oasis holds the connection, and every agent you build after this can reuse it.
ZendeskRequired
IntercomRequired
Help ScoutRequired
NotionRequired
How it runs
- Foundation
Claude Managed Agent
- Model
- Claude Sonnet 4.6
- Reasoning
- Medium effort
- Per run
- Up to 30 turns
- Memory
- Learns across runs
- Browsing
- Off
- Category
- Operations
- Support
- Knowledge Base
What happens when you add it
- 1
It lands in your Oasis
Support Reply Drafter is created in your workspace with its instructions and settings already filled in.
- 2
You connect its apps
Sign in to Zendesk and Intercom once and it has everything it needs.
- 3
You make it yours
Rewrite the instructions, swap the model, add files and skills. It is a starting point, not a lock-in.
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Put Support Reply Drafter to work today
Add it to your Oasis, connect its apps, and hand it the first task. Everything about it stays editable.