Support Reply Drafter
Knowledge-grounded support replies
Drafts support replies that are actually correct, because they're built from your help centre and previously resolved tickets rather than improvised. Every draft cites the article or ticket it came from so an agent can check before sending. When the knowledge base doesn't cover it, it says so and drafts nothing — a confident wrong support reply is worse than a slow one.
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ZendeskRequired
IntercomRequired
Help ScoutRequired
NotionRequired- +Custom toolConnect any other tool from thousands of available integrations.
How it runs
- Foundation
Claude Managed Agent
- Model
- Claude Sonnet 4.6
- Reasoning
- Medium effort
- Per run
- Up to 30 turns
- Memory
- Learns across runs
- Browsing
- Off
- Category
- Operations
- Support
- Knowledge Base
Frequently asked questions
How does Support Reply Drafter keep replies grounded?
It drafts from your help centre and previously resolved tickets instead of improvising.
Does each support draft include citations?
Yes. Every draft cites the article or ticket it came from so an agent can check it before sending.
What happens when the knowledge base is silent?
It says the answer is not covered and drafts nothing rather than inventing a confident reply.
Which support systems can supply source material?
The catalog lists Zendesk, Intercom, Help Scout, and Notion connections for support workflows.
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