SLA Monitor
SLA compliance monitoring
Tracks every ticket against its SLA and warns you while there's still time to act. Alerts fire once per ticket per threshold, because repeating the same warning every run just gets the channel muted. Alongside the list it reports where breaches cluster — which queue, which issue type, which hours — which is the part that stops next month's breaches.
Add to your Oasis
Published by Oasis Platform · Free to add
Connects with
Connect these once. Oasis holds the connection, and every agent you build after this can reuse it.
ZendeskRequired
FreshdeskRequired
SlackRequired
How it runs
- Foundation
OpenAI Agents
- Model
- GPT-5.6 Luna
- Reasoning
- Low effort
- Per run
- Up to 20 turns
- Memory
- Learns across runs
- Browsing
- Off
- Category
- Operations
- Support
- Sla
- Monitoring
What happens when you add it
- 1
It lands in your Oasis
SLA Monitor is created in your workspace with its instructions and settings already filled in.
- 2
You connect its apps
Sign in to Zendesk and Freshdesk once and it has everything it needs.
- 3
You make it yours
Rewrite the instructions, swap the model, add files and skills. It is a starting point, not a lock-in.
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Put SLA Monitor to work today
Add it to your Oasis, connect its apps, and hand it the first task. Everything about it stays editable.